Italo Jewelry is based out of Commerce, California, U.S.
No. Italo Jewelry is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
We provide Free Shipping for the vast majority of our international customers. For detailed information and to see if you qualify, please visit our ship location page.
We'll start processing your order once you complete the payment. All orders placed on Saturday, Sunday, or holidays will be processed within 24 hours of the following regular business day. The delivered date is decided by the processing time and shipping method you choose. For more details, please check the Delivery and Shipping.
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
Italo Jewelry should meet or exceed your expectations. However, if for any reason you are not happy with your purchase, we offer the following return policy:
1. Return or exchange within 30 days of receiving your package.
2. Send us back the items in brand new condition, rings with tags attached and original packaging.
3. Items that have been worn, damaged, and/or altered will not be refunded nor exchanged.
4. All customized items, including customized size, engraved, customized color, are not returnable or exchangeable unless defective.
5. The buyer will be responsible for the return shipping cost.
*Please note that Packages returned without consent will not be accepted.
To request a return, or if you otherwise require assistance, please email us at: [email protected] After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once inspection is complete, your return will be fully processed.
When we ship our packages to you, there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once it has been shipped out from our end.
You usually receive the tracking number once your order is shipped.
If you don't receive the shipment confirmation email containing the tracking number at that time, please check your spam folder in case the email got delivered there.
If you still can’t find the email, please contact us.
Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your tracking ID. If you still cannot find your package either, please do not hesitate to contact Italo Jewelry Customer Service.
Please contact the shipping company and remember to provide your tracking number to find out more information. If you still can not find your package, please contact Italo Jewelry customer service as soon as possible. We will be more than happy to resolve this issue.
All the stones we use for our rings are created sapphires. Many jewelry brands choose to use cubic zirconia as the stone of their jewelry, as the price is lower than sapphire. However, compared with cubic zirconia, sapphire is more durable, valuable and having a lasting brilliance, which is more suitable for ring use as rings are subject to more wear and tear.
No, our jewelry won't turn your skin green. Most of our rings are made of 925 sterling silver. But your genuine sterling silver item can tarnish when exposed to the environment and to everyday products such as perfumes, colognes, dishwashing soap, hair care products, lotions, creams and more.
When you choose a ring on Italo Jewelry, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.
No, unfortunately we cannot engrave special symbols and/or characters at this time.
Possibly. There may be certain styles where additional characters may be allowed if we feel that the addition will not compromise the design. Please email us with the specific item style code and desired number of characters when inquiring.
We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal. If you wish to pay with multiple credit cards, please contact our customer service [email protected] where our team can assist you further. We do not accept cash, cheques, installments, nor Cash On Delivery payments.
Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.
If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply the promotion before checking out.
Italo Jewelry accepts Visa, MasterCard, American Express, Diners Club, and JCB.
If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.
If you notice a mistake with your order after receiving an order confirmation email, please call us at: 1-864-713-0791 or contact our customer service.
Please note that we can help you modify your order before shipment. It includes changing the size or engraving, removing an item, changing your shipping address.

What if I have a question that hasn't been answered above?

We are always happy to help you with any queries you may have. Please just contact us.

Email us: [email protected]