SHIPPING

SHIPPING FEES
We provide Free Shipping for the vast majority of our international customers. For detailed information and to see if you qualify, please visit our ship location page.

HOW LONG CAN I RECEIVE MY ORDER
We'll start processing your order once you complete the payment. For all orders placed on Saturday, Sunday, or holidays, we will start its processing within 24 hours of the following regular business day. The delivered date is decided by the processing time and shipping method you choose. For more details, please check the Delivery and Shipping.

DO YOU SHIP WORLDWIDE?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.


PRODUCTS

WHAT IS THE STONE YOU USE?
All the stones we use for our rings are created sapphires. Many jewelry brands choose to use cubic zirconia as the stone of their jewelry, as the price is lower than sapphire. However, compared with cubic zirconia, sapphire is more durable, valuable and having a lasting brilliance, which is more suitable for ring use as rings are subject to more wear and tear.

WILL THIS JEWELRY TURN MY SKIN GREEN?
No, our jewelry won't turn your skin green. Most of our rings are made of 925 sterling silver. But your genuine sterling silver item can tarnish when exposed to the environment and to everyday products such as perfumes, colognes, dishwashing soap, hair care products, lotions, creams and more.

WILL MY RING LOOK EXACTLY LIKE THE PREVIEW IMAGE ON THE WEB SITE?
When you personalize a ring on ITALO, you will see a preview of your item with your selected options. This preview is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.

ARE SPECIAL SYMBOLS OR CHARACTERS PERMITTED IN AN ENGRAVING?
No, unfortunately we cannot engrave special symbols and/or characters at this time.

I NEED AN ENGRAVING THAT IS LONGER THAN THE ALLOWED NUMBER OF THE CHARACTERS. CAN YOU STILL DO IT?
Possibly. There may be certain styles where additional characters may be allowed if we feel that the addition will not compromise the design. Please email us with the specific item style code and desired number of characters when inquiring.


RETURNS

WHAT’S YOUR RETURN POLICY?
We want you to feel comfortable and confident when shopping at Italo Jewelry, which is why we offer a 30-day return/exchange policy. If you are not completely satisfied with your purchase, as long as you contact us within 30 days from the delivery date, we will process your return request. Check more details of our 30-day Return Policy.

HOW TO RETURN AN ORDER
To request a return, or if you otherwise require assistance, please email us at: [email protected] After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once inspection is complete, your return will be fully processed.


ORDERS AND PAYMENTS

WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal. We do not accept cash, cheques, installments, nor Cash On Delivery payments.

HOW TO USE THE COUPON CODE?
If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply the promotion before checking out.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.