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FREE SHIPPING WORLDWIDE & 60-DAY RETURN

Frequently Asked Questions

ABOUT ITALO JEWELRY

Where is Italo Jewelry located?
Do you have a phone number?
Do you have a store I can visit?
How can I contact your company if I have any questions?

ORDER ISSUES

When will I receive my order?
If I want to change/modify order information(like color, size, billing address, shipping address, shipping method), what should I do?
Why I didn’t get an email about my order being shipped?
What should I do if I didn’t receive an order confirmation email?
How do I know if my order is placed successfully?
Do all of your items ships from the USA?
Can I cancel my order?

DELIVERY

How long does delivery normally take?
I still haven’t receive my package. Where is it?
How can I track my order?
Why did the attempted delivery failed?
Why it shows that my tracking number is invalid?
Why was my package returned?
Why hasn’t my shipping information been updated?
Why my package shows delivered but I have not received my package?
Will I have to pay customs duties, taxes or other fees?

RETURN & REFUND

What’s your return policy?
How to return an order?
If I don’t satisfied with your products, can I return it?
What should I do if my order over your 60 days return policy?
If I receive a wrong/damaged/defective item, what should I do?
What items can’t be returned?
How soon will I receive my refund for the return?

PRODUCT

What is the stone you use?
What materials are your products made from?
Will this jewelry turn my skin green?
How can I choose the right size?
How do I clean my jewelry?
Will I receive the item exactly like the pictures shown on your website?
How can I purchase an customized item?
How can I do wholesale with your company?

PAYMENT & PROMOTION

What payment method do you accept?
How to use the coupon code?
Can I use more than one coupon code?
Is it safe to use my credit card on your website?
Why was my payment declined?

ACCOUNT

How do I create an account?
Changing your email address.
How do I stop receiving newsletters or other marketing emails from Italo?

About Covid-19

What if my jewelry is out of 30-day time frame but I need to return or exchange it?
When will you ship out my order after my payment?
Will shipping be affected by COVID-19?
When will I receive my order?
Are you still shipping packages?
Are packages safe to receive?
How to cleaning my jewelry during this special time?

What if I have a question that hasn't been answered above?

We are always happy to help you with any queries you may have. Please just contact us.

Email us: [email protected]

Call us: +86 17782813572
      or 1-864-713-0791

Sun.- Fri. 9:00 AM-5:00 PM & 8:00 PM-11:00 PM EST