We stand behind the quality and craftsmanship of our jewelry. Italo Jewelry offers a free one-year warranty against manufacturing defects. If you experience damage to your purchase due to manufacturing, we recommend you contact us, so our Quality Assurance department may evaluate your piece. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Italo Jewelry reserves the right to void the warranty on any item showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.
Italo Jewelry will not be responsible for lost or stolen items.
For any questions, please email to [email protected]