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WE’RE FIGHTING AGAINST COVID-19

  • Due to the outbreak of COVID-19 worldwide, we are taking all necessary steps to protect our customers and employees. According to the World Health Organization guidelines, the best way to prevent illness is to avoid being exposed to this virus. We are taking a series of precautionary steps including increased cleaning and sanitizing procedures for our warehouse and shipping facility and frequent hand washing for all employees. We also have made the decision to extend return policy to 60-day to ensure you enjoy a hassle-free purchase at home. Our warehouse can ship out goods on time during the crisis, but logistics will be a little slower than usual.
  • How we keep the workshops and offices safety:

    • Employees are required to stay home if they are feeling sick or they have a sick family member in their home.
    • Gloves and masks are required to be worn.
    • Clean hands at the door and schedule regular hand washing reminders by email.
    • Disinfect surfaces like doorknobs, tables, desks, and handrails regularly.
    • Increase ventilation by opening windows or adjusting air conditioning.
    • Use videoconferencing for meetings and adjusting large meetings or gatherings.

    How we keep the shipping safety:

    • Disinfect surfaces like jewelry, jewelry box, gift card and shipping package.
    • Healthy employees are required to take the package and send the package.
  • To offer you the best experience in this current time, we will keep doing whatever we can for our customers and ourselves. Love need to be expressed more often in the special time. Thanks for choosing us and meeting us here. Show our love and care to you and your family.
  • Stay safe and healthy.
  • Italojewelry Team
  • Please don’t worry, we have extended our return policy to 60 days to ensure you have enough time to do the return or exchange.
    We’ll ship out your order in 5-10 working days, but for some items in stock, it can be shipped out in 1-2 days.
    According to the current situation with COVID-19, you may experience shipping delays. So we advise you to shop earlier if your order need to be delivered at a specific time. We do appreciate your understanding.
    We’ll ship out your order in 5-10 working days, but for some items in stock, it can be shipped out in 1-2 days. Shipping time depends on the shipping method you selected. We have 3 methods below:
    Free Shipping: 15-25 Working Days
    Standard Shipping: 7-11 Working Days
    Express Shipping: 2-4 Working Days
    Yes. We are doing business as usual.
    Our packages are absolutely safe! According to experts from World Health Organization, Centers of Disease Control, and many others, coronavirus cannot survive on surfaces for more than 3 days, so it cannot survive the journey from our warehouse to your door. We’ve also taken extreme measures to regularly disinfect our warehouse, equipment and tools, as well as sterilizing every package before it’s shipped.
    Avoid rubbing hand sanitizer or harsh cleaning products directly onto your ring. Instead, remove your ring, soak it in warm water and dish-washing soap.

    Here is a video showing our rigorous disinfection process:

WE’RE FIGHTING AGAINST COVID-19

  • Due to the outbreak of COVID-19 worldwide, we are taking all necessary steps to protect our customers and employees. According to the World Health Organization guidelines, the best way to prevent illness is to avoid being exposed to this virus. Keeping the workplace safe, Here are the steps we took:
  • keeping the workshops and offices safety:

    • Employees are required to stay home if they are feeling sick or they have a sick family member in their home.
    • Gloves and masks are required to be worn.
    • Clean hands at the door and schedule regular hand washing reminders by email.
    • Disinfect surfaces like doorknobs, tables, desks, and handrails regularly.
    • Increase ventilation by opening windows or adjusting air conditioning.
    • Use videoconferencing for meetings and adjusting large meetings or gatherings.

    Keeping the shipping safety:

    • Disinfect surfaces like jewelry, jewelry box, gift card and shipping package.
    • Healthy employees are required to take the package and send the package.
  • To offer you the best experience in this current time, we will keep doing whatever we can for our customers and ourselves. Love need to be expressed more often in the special time. Thanks for choosing us and meeting us here. Show our love and care to you and your family.
  • Stay safe and healthy.
  • Italojewelry Team
  • Please don’t worry, we have extended our return policy to 60 days to ensure you have enough time to do the return or exchange.
    We’ll ship out your order in 5-10 working days, but for some items in stock, it can be shipped out in 1-2 days.
    According to the current situation with COVID-19, you may experience shipping delays. So we advise you to shop earlier if your order need to be delivered at a specific time. We do appreciate your understanding.
    We’ll ship out your order in 5-10 working days, but for some items in stock, it can be shipped out in 1-2 days. Shipping time depends on the shipping method you selected. We have 3 methods below:
    Free shipping: 15-25 Working Days
    Standard Shipping: 7-11 Working Days
    Express Shipping: 2-4 Working Days
    Yes. We are doing business as usual.
    Our packages are absolutely safe! According to experts from World Health Organization, Centers of Disease Control, and many others, coronavirus cannot survive on surfaces for more than 3 days, so it cannot survive the journey from our warehouse to your door. We’ve also taken extreme measures to regularly disinfect our warehouse, equipment and tools, as well as sterilizing every package before it’s shipped.
    Avoid rubbing hand sanitizer or harsh cleaning products directly onto your ring. Instead, remove your ring, soak it in warm water and dish-washing soap.

    Here is a video showing our rigorous disinfection process: