Protection Plan Details
Life happens. Enjoy peace of mind knowing your jewelry is protected from nonhuman factors damage.
Repair or replacement
If your jewelry breaks, we will repair or replace it for you!
Rhodium plating, polishing, nickel free and more!
When quality defects caused by nonhuman factors occurs, your jewelry is protected.
Quick & convenient service process helps you resolve the issue within the shortest possible time.
Peace of mind
Wear your jewelry freely and without worry. We have you covered!
Customer focused support
We’re always happy to help, and available 24/7.
What if my jewelry breaks?
Email Us at [email protected] or give us a call at +1(864)713-0791. Get approved instantly.
Send a picture and elaborate the problem. Our customer service will turn problems into solutions.
Your repaired or replaced jewelry item will be shipped out in no time! We’ll send you a link to track its progress.
We making customers happy
Frequently Asked Questions
Why should I add an jewelry damage plan?This plan provides quality defects protection caused by nonhuman factors from missing stones, tarnished metal, damaged prongs, clasps, hinges, earring backs, and more. Our plans are in effect from day one, and even extend your coverage from defects in workmanship and/or materials, including normal wear and tear after your manufacturer's warranty expires.
What if I need to return my jewelry?If your order is eligible for a return, you can contact us to return for a refund. The replacement for warranty coverage of your covered product cannot be returned.
What do I need to provide if I file a claim?When filing a claim with Italo Jewelry, you will simply need to provide either your order number, problem image, or other piece of information.
Can extended warranties be transferred?The extended warranty cannot be transferred to a new owner.