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Protection Plan Details

Life happens. Enjoy peace of mind knowing your jewelry is protected from nonhuman factors damage.


The rundown

  • Repair or replacement

    Repair or replacement

    If your jewelry breaks, we will repair or replace it for you!

  • Added benefits

    Added benefits

    Rhodium plating, polishing, nickel free and more!

  • Jewelry damage

    Jewelry damage

    When quality defects caused by nonhuman factors occurs, your jewelry is protected.

  • Zero delay

    Zero delay

    Quick & convenient service process helps you resolve the issue within the shortest possible time.

  • Peace of mind

    Peace of mind

    Wear your jewelry freely and without worry. We have you covered!

  • Customer focused support

    Customer focused support

    We’re always happy to help, and available 24/7.

What if my jewelry breaks?

  • Step 1

    Email Us at [email protected] or give us a call at +1(864)713-0791. Get approved instantly.

  • Step 2

    Send a picture and elaborate the problem. Our customer service will turn problems into solutions.

  • Step 3

    Your repaired or replaced jewelry item will be shipped out in no time! We’ll send you a link to track its progress.

File a claim online

We love making customers happy

Frequently Asked Questions

  • This plan provides quality defects protection caused by nonhuman factors from missing stones, tarnished metal, damaged prongs, clasps, hinges, earring backs, and more. Our plans are in effect from day one, and even extend your coverage from defects in workmanship and/or materials, including normal wear and tear after your manufacturer's warranty expires.
  • If your order is eligible for a return, you can contact us to return for a refund. The replacement for warranty coverage of your covered product cannot be returned.
  • When filing a claim with Italo Jewelry, you will simply need to provide either your order number, problem image, or other piece of information.
  • The extended warranty cannot be transferred to a new owner.