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  1. ItaloJewelry Protection Plan

Protection Plan Details

Life happens. Enjoy peace of mind knowing your jewelry is protected from nonhuman factors damage.

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The rundown

  • Repair or replacement

    Repair or replacement

    If your jewelry breaks, we will repair or replace it for you!

  • Added benefits

    Added benefits

    Rhodium plating, polishing, nickel-free, and more!

  • Jewelry damage

    Jewelry damage

    When quality defects caused by nonhuman factors occur, your jewelry is protected.

  • Zero delay

    Zero delay

    Quick & convenient service process helps you resolve the issue within the shortest possible time.

  • Peace of mind

    Peace of mind

    Wear your jewelry freely and without worry. We have you covered!

  • Customer focused support

    Customer focused support

    We’re always happy to help, and available 24/7.

What if my jewelry breaks?

  • Step 1

    Email Us at service@italojewelry.com or give us a call at +1(864)713-0791. Get approved instantly.

  • Step 2

    Send a picture and elaborate on the problem. Our customer service will turn problems into solutions.

  • Step 3

    Your repaired or replaced jewelry item will be shipped out in no time! We’ll send you a link to track its progress.

File a claim online

We love making customers happy

I have been very happy using Italojewelry.com for years, with very few issues until recently. It appears that their customer support has changed, most likely due to the Chinese Covid-19 virus, which has brought our country to its knees. I will continue to shop on Italo Jewelry, and will continue to compare their prices against their competition. I still rate them 5 stars!
smile emoji Jules S.
Italo jewelry may be a large company, but its service is amazing. Prices are good, and delivery is quick and dependable. The fact that you receive a picture of how your delivery was placed, along with the time and date, is exceptional. Grateful for their consideration of people's needs! Italo Jewelry has truly helped me out. They replaced my broken parts quickly and are a great company to work with.
smile emoji Emma W.
I just received this ring. The presentation that was sent in is very impressive and professional!! If you needed a gift, this would be fabulous. The ring is beautiful…. Didn’t know it was rose gold color, though. I really love it.
smile emoji Sierra A.
Italojewelry continues to exceed my expectations with their service. I have been a member of Italojewelry since 2019. I continue to experience outstanding service. Other businesses should learn from Italojewelry "the meaning of customer service.
smile emoji Clarksville J.
Italo Jewelry has truly helped me out. They replaced my broken parts quickly and are a great company to work with.
smile emoji Margaret N.

Frequently Asked Questions

  • This plan provides quality defects protection caused by nonhuman factors from missing stones, tarnished metal, damaged prongs, clasps, hinges, earring backs, and more. Our plans are in effect from day one, and even extend your coverage from defects in workmanship and/or materials, including normal wear and tear after your manufacturer's warranty expires.
  • If your order is eligible for a return, you can contact us to return for a refund. The replacement for warranty coverage of your covered product cannot be returned.
  • When filing a claim with Italo Jewelry, you will simply need to provide either your order number, problem image, or other piece of information.
  • The extended warranty cannot be transferred to a new owner.
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